No.971_May-15-24
No.970_May-08-24
No.969_May-01-24
No.968_Apr-24-24
No.967_Apr-17-24
No.966_Apr-10-24
No.965_Apr-03-24
No.964_Mar-27-24
No.963_Mar-20-24
No.962_Mar-13-24
No.961_Mar-06-24
No.960_Feb-28-24
No.959_Feb-21-24
No.958_Jan-31-24
No.957_Jan-24-24
No.956_Jan-17-24
No.955_Jan-10-24
No.954_Jan-03-24
No.953_Dec-27-23
No.952_Dec-20-23
No.951_Dec-13-23
No.950_Dec-06-23
No.949_Nov-29-23
No.948_Nov-22-23
《大師輕鬆讀》自2002年發行迄今，已收錄超過650本暢銷商管好書精華書摘。旨在將原本厚達300頁以上的原著，濃縮整理成30頁，英文約7000字、中文約1萬字的重點摘要。讓忙碌的職場工作者能以最輕鬆、最有效的方式每周讀一本好書，獲取專家嚴選，最新、最實用的商管知識。
打造顧客導向公司的經營策略 • 即使你從未將自己視為服務業，也必須體認現在已進入顧客導向的時代，而以顧客為導向的公司唯一真正的資產是滿意的顧客。
詹．卡爾森的事業生涯亮點Jan Carlzon's Business Career Highlights
什麼是企業的「關鍵時刻」？What is the "Moment of Truth" For Any Business?
顧客導向公司的特徵Characteristics of the Customer-Driven Company
打造顧客導向公司Building a Customer-Driven Company
經營顧客導向公司Managing a Customer-Driven Company
員工與顧客導向公司Employees and a Customer-Driven Company
溝通與顧客導向公司Communications and the Customer-Driven Company
服務到顧客心坎裡
